AutoTex Wipers Return Policy
At AutoTex Wipers, we take pride in the quality of our products and your satisfaction is our top priority. We stand behind the windshield wiper system components we provide, ensuring they meet the highest standards of materials and workmanship. Here’s everything you need to know about our return policy:
Warranty Coverage
We offer a 6-month limited warranty from the date of purchase on most of our wiper system components (excluding wiper blades). If something’s not right, and it’s due to a defect in materials or workmanship, we’ve got you covered.
However, our warranty doesn’t cover components that have been:
• Altered, modified, or repaired.
• Subjected to misuse, neglect, or accidents.
• Installed incorrectly or combined with unapproved parts.
Steps to File a Warranty Claim
If you believe you’ve received a defective product, follow these easy steps:
1. Reach Out
Contact our Customer Service Team at (800) 528-3048 or via email at customerservice@autotexwipers.com to get a Return Material Authorization (RMA) number. An RMA is required for all warranty claims.
2. Provide Details
Share a list of the parts you’re returning and a brief description of the issue.
3. Pack & Ship
Pack the parts carefully to avoid shipping damage, label the box with your RMA number, and send it back to us. Damages caused by improper packing will be the sender’s responsibility.
4. Review Process
Once we receive the parts, we’ll review your claim within 15 business days and notify you of our findings.
Issuing Credits
Credits are issued when:
• An RMA is properly requested.
• Parts are returned to us and determined to be defective.
• Labor and miscellaneous charges are in line with our warranty guidelines.
We’ll also cover shipping costs if the part is confirmed to be defective.
Important Notes
• Please don’t deduct charges from invoices until the RMA process is complete.
• If the returned part is found to be functioning correctly, we’ll reach out with options to return the part to you (at your expense) or dispose of it.